TheJakartaPost
Please Update your browser
Your browser is out of date, and may not be compatible with our website. A list of the most popular web browsers can be found below.
Just click on the icons to get to the download page.
Economy in brief: Infomedia boosts call center business
Telkomâs subsidiary PT Infomedia Nusantara, one of the business process outsourcing (BPO) companies in Indonesia, has adopted the NICE Engage platform in a bid to provide faster and more accurate call center services to clients, the companyâs executive said
Change text size
Gift Premium Articles
to Anyone
Share the best of The Jakarta Post with friends, family, or colleagues. As a subscriber, you can gift 3 to 5 articles each month that anyone can read—no subscription needed!
T
elkom's subsidiary PT Infomedia Nusantara, one of the business process outsourcing (BPO) companies in Indonesia, has adopted the NICE Engage platform in a bid to provide faster and more accurate call center services to clients, the company's executive said.
The platform, created by an Israel-based NICE System company, enables Infomedia to reduce errors in identifying the customers and provides instant data analysis, as it can detect and display the customers' profile in real time by recognizing their voices, Arman Hazairin, the company's solution and business development director, said in Jakarta on Wednesday.
'Customers do not want a slow response from the call centers. So, we want to give them what they need,' he said during an event to announce the use of the NICE platform.
Infomedia, which currently manages more than 100 clients of its call center services, with more than 8,000 agents in eight cities in the archipelago, is the first company in the Asia Pacific to use the new platform.
The company's decision to use NICE's product as a result of its reliability in providing software solutions helps the company standout against its competition in the regional call center market, Arman added.
