Please Update your browser

Your browser is out of date, and may not be compatible with our website. A list of the most popular web browsers can be found below.
Just click on the icons to get to the download page.

Jakarta Post

Ombudsman opposes plan to charge bank customers e-money top-up fees

  • News Desk

    The Jakarta Post

Jakarta   /   Wed, September 20, 2017   /   12:26 pm
Ombudsman opposes plan to charge bank customers e-money top-up fees E-money cards are prepared for distribution at a Mandiri branch in Jakarta on Sept. 18. (Antara/ Rivan Awal Lingga)

The Indonesian Ombudsman opposes Bank Indonesia’s (BI) plan to charge bank customers e-money top-up fees, arguing that in other countries such services are free.

“The top-up fees involve a lot of money. For example, if the fee is Rp 1,000 per transaction and if a customer tops up Rp 20,000 in the transaction, it means the fee is 5 percent of the transaction,” said Ombudsman commissioner Alvin Lie as reported by on Wednesday.

He said that top-up fees were burdensome on bank customers, who were already burdened by administrative fees for their bank accounts.

He said the top-up fees should be shouldered by the institutions that were involved in the transactions because they received the benefits of more efficient transactions with e-money.

Read also: 'State banks won’t charge 'top-up fees' to customers'

“In neighboring countries, the e-money top-up is free of charge,” he added.

Currently, BI is drafting a regulation that will regulate e-money top-up fees.

Previously, BI Governor Agus MartoWardojo said the burden of top-up fees would likely be placed on bank customers, arguing that the banks needed the additional fees for the maintenance of the system.

However, the State-Owned Bank Association has said its members will not charge top-up fees to their customers. (bbn)