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Jakarta Post

Achievement unlocked: Transjakarta breaks record for serving one million customers in a day

  • Budi Sutrisno

    The Jakarta Post

Jakarta   /   Wed, February 5, 2020   /   06:39 pm
Achievement unlocked: Transjakarta breaks record for serving one million customers in a day Senior TransJakarta driver Mahmudi poses at a TransJakarta bus depot in Cawang, East Jakarta, on Jan. 2. (JP/Wienda Parwitasari)

City-owned bus operator PT Transjakarta made Jakarta public transportation history on Tuesday for achieving its goal of serving one million customers in a day.

“Transjakarta served 1,006,579 customers on Tuesday, up from [an average of] 987,583 customers [per day] from the previous week,” Transjakarta spokeswoman Nadia Diposanjoyo said in a statement issued on Wednesday.

She said Transjakarta appreciated the support from and collaboration with the Jakarta administration, particularly its transportation agency. She added that the record was achieved thanks to the Jak Lingko angkot (public minivan) service launched by the city, which was integrated with Transjakarta services.

“This service [Jak Lingko] is very helpful as a first-and last-mile public transportation provider. As many as 257,981 customers are using its service to date,” Nadia said.

She added that Transjakarta and the city administration hoped to maintain their consistency in providing integrated transportation across Jakarta.

“Thank you for being with us in advancing transportation in Jakarta.”

Read also: Capital recognized for improving transportation

The city-owned bus operator is focusing on developing an independent transportation program. It has begun to implement way-finding systems and Tap On Bus payment devices in its non-bus rapid transit (non-BRT) fleet.

Transjakarta operates two kinds of buses: the BRT fleet, which runs in a dedicated corridor and the non-BRT fleet, which runs outside the special corridor.

The company has prepared a long-term corporate plan focusing on four main targets to be achieved in the next five to 10 years. The targets are increasing ridership, fleet services, infrastructure and non-ticket revenue.

Transjakarta is set to procure 4,334 new buses: 967 BRT, 1,167 non-BRT and 2,200 angkot. After that, the service is expected to cover more areas with 285 routes.

Jakarta won an honorable mention award from the Sustainable Award Committee (STA) in January for its efforts to sustainably develop transportation in the city. The award was given for Transjakarta’s increasing number of passengers, up 200 percent in less than 3 years.