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Indosat Ooredoo, Google Cloud to ramp up SMB digitalization
Indosat Ooredoo and Google have announced a new strategic partnership to accelerate digital transformation across consumer and enterprise segments in the country by focusing on small and medium businesses (SMBs).
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From left: In Google headquarters this week to formalize the strategic partnership were Rob Enslin, President, Google Cloud; Ahmad Al-Neama, President Director and CEO, Indosat Ooredoo; Thomas Kurian, CEO, Google Cloud; Vikram Sinha, Director and COO, Indosat Ooredoo; Megawaty Khie, Country Director, Google Cloud Indonesia. (Courtesy of Indosat)
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ndosat Ooredoo and Google have announced a new strategic partnership to accelerate digital transformation across consumer and enterprise segments in the country by focusing on small and medium businesses (SMBs). The new partnership is strongly aligned to the government’s digital economy development goals and is to prioritize Indonesian SMBs in sectors relevant to the companies’ core capabilities.
“We understand the significant impact the pandemic is having on our nation’s SMB community, and this partnership will deliver new and outstanding digital products and services that these businesses need to thrive,” said Indosat Ooredoo president director and CEO Ahmad Al-Neama.
“Through this partnership, Indosat Ooredoo will offer SMBs new cloud-based and 5G-enabled digital solutions designed to empower new business models that enable [businesses] to tap new markets and unlock opportunities that would not have been possible before,” he added.
The strategic partnership will highlight key features to digitally transform Indonesian SMBs throughout their business life cycle, enterprises and communities with the power of 5G and eventually Indosat Ooredoo’s business operations.
In order to digitally transform SMB, the two companies will create a marketplace of tailored cloud-based services, or software as a service (SaaS), with a goal to fully digitalize SMBs on the day they register their businesses and at every stage of their business life cycle. This could include building their online presence with Google My Business and boosting their productivity with Google Workspace. It could also involve expanding and automating their businesses using artificial intelligence and/or machine learning (AI/ML) to deliver better customer services with cloud-based smart data analytics, as well as other technology-driven solutions.
The partnership’s second goal is to digitally transform enterprises and communities by harnessing 5G technology in building a portfolio of solutions that bring together the Indosat Ooredoo network, the leading technologies of Google Cloud and edge computing to help enterprises address real challenges across industries.
By unlocking the full potential of Google Cloud’s capabilities, businesses can move centralized processing closer to end-users through mobile applications to build industry-changing experiences in retail, health care, manufacturing, entertainment and other consumer-oriented industries.
The third pillar of the partnership is to explore the development of B2B (business-to-business) managed security services for advanced resilience and protection against cybersecurity risks. The cooperative innovation around data, 5G and security will help enterprises drive opportunities for the next generation and build new business models.
Fourth and last, the partnership aims to transform Indosat Ooredoo’s operations. As it continues along its path to innovation as a cloud-first organization, Indosat Ooredoo plans to modernize its infrastructure and applications by utilizing Google Cloud.
The two companies will clearly define a road map on data and analytics modernization and AI/ML adoption that will enable Indosat Ooredoo to improve its core operations, cost effectiveness and customer experience. In addition, this road map will help the telecommunications company elevate its position in the industry ecosystem and enable it to identify and maximize new business models for future opportunities.
“The key to delivering next-generation applications and creating new customer experiences with Indosat Ooredoo is our shared culture of innovation,” said Google Cloud president Rob Enslin. We’re excited to work with Indosat Ooredoo to help digitize businesses of all sizes in Indonesia and help the company create new engines for long-term innovation and growth.”
Al-Neama echoed Enslin’s enthusiasm. “We look forward to a long and fruitful relationship with Google that will accelerate digitalization among Indonesian SMBs and the country’s transformation into a digital society,” he said.
