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Jakarta Post

Scammers use Twitter, social media to prey on customers of major banks

A 2018 PricewaterhouseCoopers survey found that Indonesian banks considered cybersecurity threats the biggest risk to the industry and that such threats would be the major risk for digital banking for the following two to three years.(Shutterstock/Artur Szczybylo)
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Jakarta   ●   Fri, April 16 2021

On the night of March 12, a Bogor resident who asked to be referred to as Regina lost Rp 4.5 million (US$308) after giving her banking credentials to someone claiming to be a customer service (CS) representative from Bank Negara Indonesia (BNI).

The so-called CS representative contacted Regina after she tagged BNI’s official Twitter account, @BNI, on the social media platform to complain about a problem with her mobile banking account. The person then directed Regina to a WhatsApp chat.

“Because I needed to resolve the issue fast and I was also not careful, I clicked the link they gave me and we chatted via WhatsApp,” she recalled, adding that she gave her 16-digit card number, as well as the three-digit card verification code (CVC) and a one-time password (OTP) sent to her phone.

“I was reluctant to give them my OTP, but they conv...

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