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Customers are not kings anymore

Jakarta | Tue, September 5, 2017 | 11:35 am
Customers are not kings anymore In a report titled Digital Disconnect in Customer Engagement, Accenture claims that human interaction remains a vital component of customer satisfaction, even in the digital age. This holds true for all regions, including the Asia-Pacific.  (Shutterstock/File)

PREMIUM We believe that every company is a service company. In practice, service is not merely related to provision of after-sales support or a customer service helpline. 

Service is a paradigm by which a company creates continuous value for its customers. 

Advancement in technology and a continuously evolving business landscape have fundamentally shifted the concep...

Disclaimer: The opinions expressed in this article are those of the author and do not reflect the official stance of The Jakarta Post.

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