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Issue of the day: Passengers irate after two days of delays

Waiting in uncertainty: Exhausted Lion Air passengers wait for departure at Terminal 3 of Soekarno-Hatta International Airport in Tangerang, Banten

The Jakarta Post
Tue, February 24, 2015

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Issue of the day: Passengers irate after two days of delays

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span class="inline inline-center">Waiting in uncertainty: Exhausted Lion Air passengers wait for departure at Terminal 3 of Soekarno-Hatta International Airport in Tangerang, Banten. The Feb. 18 to 20 flight delays that affected thousands of passengers sparked outrage among those frustrated people. JP/Awo

Feb. 19, Online

Hundreds of Lion Air passengers have directed their anger toward the low-cost carrier for the numerous flight delays that have occurred since Wednesday in the midst of the Chinese New Year holiday.

A majority of the airline'€™s flights from Soekarno-Hatta International Airport have been hit with delays since Wednesday evening, with most of them serving crucial routes, including those to Denpasar, Batam, Kupang, Jambi and Medan, among others.

The cause for the delays, however, has not been revealed by the airline and delays continued into Thursday afternoon. Irate passengers who attempted to lodge complaints at the Lion Air counters at the airport found them unattended.

Your comments:

Jokowi, sir, you forced AirAsia to respect the laws. In regards to this, I hope you will do the same in regards to the CEO of Lion Air. And do fire all the rude staff of Lion Air!! Once again it shows the lack of respect for air travelers in Indonesia.

Ritchy

If you fly Lion you deserve what you get.

Abdul Malik

The AirAsia tragedy was a perfect stage for the officials to show how firm and hard they are in upholding the law when dealing with a foreign-owned airline. Lion Air? It is 100 percent Indonesian owned and is in the inner circle at the top.

Salauhwa Tan

Your flight is delayed or cancelled? Check out how much flight-delay compensation you can claim.

Samja Singhic

You said what I was thinking, but I don'€™t have enough inside information yet to figure out the problem. I talked to a pilot two weeks ago and he hinted about growing airline problems.

There is a worldwide shortage of qualified and quality pilots, so Indonesia is not alone. Indonesia does not have a strong pilots'€™ union, so good representation for them is difficult. Indonesia does not have an efficient infrastructure for aircraft servicing and maintenance.

Lion Air service personnel running away and hiding is typical for this company; this airline lacks morals and ethics. You are a disgrace to the airline industry. You are quickly becoming the Adam Air of the 21st century.

Pentel

Lion is not capable of running an airline. They keep screwing up over and over again. There are not enough crews to fly all the aircraft. With 100 planes and only 600 to 700 pilots this chaos is what you get on busy days.

Scheduling is very amateurish and there is no idea where crews are sometimes. Instead of making proper schedules they let you fly one or two flights a day and spend the rest of the day in a cheap hotel somewhere.

They treat their crew very bad, but expect maximum commitment to solve the problems. Every single crew member I speak to wants to leave for a better company when they get the chance.

How can you build an airline on this? If you want to fly cheap, cheap is what you get.

Jungle

They just put passengers from at least three different flights to Denpasar into any random plane, independent of flight number. You could sit anywhere on the flight.

I feel for people with luggage: who knows which plane it was on? They didn'€™t even announce the flight, too, so many people would'€™ve missed it. I was lucky enough that someone told me.

Kiwilisa

I am experiencing the same thing. Did you somehow get to Bali? I don'€™t know when this plane will take off. We'€™re still just sitting here on the plane with no information. It is crazy! It is a 12-hour wait!

I don'€™t think President Jokowi will do something when the owner of Lion Air is his advisor.

Mario Simorangkir

I was there when the problem emerged. Lion Air'€™s staff knew what was coming and decided to keep it to themselves until the time it showed up by itself. Angry passengers threw tantrums at Lion Air'€™s staff, until they got frustrated and left the office unattended: a true form of professionalism at its finest.

F Hewiyanto

I think Lion Air management is hiding something. I don'€™t think the delays of two flights can cause something like this. Passengers to Surakarta, Central Java were inside the aircraft for two hours before they were asked to return to the boarding room since there was no one to fly the aircraft.

Daveseta

It sounds like chaos for sure, but maybe Lion was being ultra-cautious with the damaged aircraft because of the recent AirAsia loss. However, three planes, and hundreds of delays does not make sense. It defies logic.

Sjaellis

Lion Air has been renowned for their schedules, so just choose a better airline in the future. Don'€™t have enough cash? Well, you pay for what you get.

Casey Wang

I totally understand their frustrations when these irresponsible Lion Air lunatics are nowhere to be found after they abandoned them for hours.

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