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Indonesia a potential hub for outsourcing: GSLI
In a global survey conducted by consulting firm A
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In a global survey conducted by consulting firm A.T. Kearney, Indonesia ranked number five in the attractiveness of its offshore business potential behind India, China, Malaysia and Brazil.
The Global Service Location Index (GSLI) measures financial attractiveness, people skills, availability and business environment. The index brought together potential fundamentals for delivering information technology, business outsourcing processes and voice services not in actual market conditions.
"Despite very strong fundamentals, a large pool of talent and an attractive financial profile, Indonesia is not a well-known destination for offshore services," A.T. Kearney's partner Arjun Sethi said Friday.
In fact, among South East Asian countries, the Philippines leads in the global outsourcing business. After first providing call center services, Philippines moved on to IT services. Cities like Manila, Cebu and Davao have built up reputations as major outsourcing destinations along with Bangalore, Mumbai and Delhi in India.
In the GSLI 2016, which primarily measures potential power, the Philippines ranked number seven, behind Indonesia and Thailand. But India remained the undisputed champion. The availability of skilled labor and infrastructure for new cities were the keys to India winning the competition.
The GSLI has been existed since 2009. The index surveys 55 countries and uses 38 measurements grouped into three overarching categories. The first is financial attractiveness, constituting 40 percent of the overall score. The second is skills and availability, which constitutes 30 percent of the score. The third category is business environment, amounting to 30 percent of the score. (bbn)
