Grab call center employees allegedly steal Rp 1 billion from drivers
The Jakarta Post
A suspected criminal group has allegedly stolen Rp 1 billion (US$71,550) after modifying the accounts of GrabCar drivers over the course of several months.
"They have operated since late 2017 and were reported in May. According to statements from the perpetrators and the evidence that we've gathered, they stole as much as Rp 1 billion," Jakarta Police general crimes unit chief Sr. Adj. Comr. Ade Ary said on Friday as quoted by kompas.com.
He said the money was intended to be used as financial incentives for driver partners of GrabCar – a service offered by popular ride-hailing app Grab.
However, the money, which was supposed to be transferred to the accounts of 3,000 drivers, was reportedly diverted to the pockets of a group of people in charge of Grab's call center after they made modifications to the drivers' accounts.
"Each perpetrator had their own job description," Ade said as quoted by kompas.com. "Some were the masterminds who found the drivers' data and modified their accounts."
"The first suspect is a former administrator of the online ride-hailing app's call center," he explained. "He had the authority to hack into the drivers' private data, including their private email accounts."
The police arrested three active Grab call center staff members, one former administrator and one employee who had the authority to modify accounts.
According to a statement from PT Grab Indonesia, they fired the five people soon after they found out about the alleged illicit practices.
The company had also returned all the money to the drivers. The statement further said that it had limited employee access to driver data to prevent similar incidents from happening again. (rfa/iwa)
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