T

he management of the Bali Hyatt, a prestigious hotel in Sanur, closed its main lobby after part of its roof caved in Monday evening. No guests or staff were injured in the incident.

“The damage was minor but we have relocated the lobby to the Hibiscus room nonetheless, to ensure the safety of our patrons. The safety of our patrons and staff is our top priority,” public relations manager Meutia Mahardhika said on Tuesday, adding that the hotel had immediately begun efforts to repair the damaged area.

The relocation of the lobby, she said, would also enable the hotel to continue providing their patrons and newly-arrived guests with the high level of service for which the hotel is renowned.

She disclosed that the incident took place on Monday at around 6 p.m. when the lobby was very quiet, except for a small number of front desk staff. A section of the roof, which was made from dried reeds with bamboo frames, caved in after a supporting wooden pillar collapsed.

“It was a small section of roof directly above the supporting pillar. So it was not major damage. It also lies a fair distance from the lobby’s main area, where most working activity takes place,” she said. “Nobody was injured in the incident,” she stressed.

She claimed that the incident would not significantly affect the operation of the 386-room hotel that lies along a quiet stretch of Sanur beach. “Apparently our patrons are not affected by the incident; our occupancy rate remains normal,” she added.

The hotel’s management is still trying to determine the cause of the collapse.

“We have brought in expert engineers, who possess extensive knowledge of the hotel’s structure, to carry out a full evaluation on the buildings and facilities. We would like to prevent a similar incident from taking place in the future,” she added.

— JP/Ni Komang Erviani