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Garuda flights delayed because of ‘technical constraint’
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Several home bound travelers fall asleep while waiting for their flight at terminal 3 Soekarno Hatta International Airport, in Cengkareng, on June, 22. (JP/Firdhy Esterina)
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T Garuda Indonesia has confirmed the delay of 68 flights from Friday to Saturday as a result of a “technical constraint” at Soekarno-Hatta International Airport’s Terminal 3, resulting in long waits for passengers.
The delays at the airport in Tangerang, Banten, had affected both domestic and international flights, including those to Japan and China, Garuda Indonesia said in a press statement on Saturday.
"We apologize for the inconveniences in the situation, which is out of our authority, and we will continue to give our best effort to coordinate and reduce the length of the delays,” Garuda Indonesia spokesperson Hengki Heriandono said.
Citing details provided by state air navigation firm AirNav, he explained that the cause of the delay was the limited movement at the newly opened terminal. "We have implemented a delay management policy to all affected passengers to ensure passenger rights can be fulfilled," Hengki added.
Last month, 30 Garuda Indonesia flights were delayed for hours because of an electrical system failure at the new terminal. (dis/ags)
