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Jakarta Post

Check-in system at Soekarno-Hatta's Terminal 3 returns to normal after system goes down

  • News Desk

    The Jakarta Post

Jakarta   /   Fri, August 23, 2019   /   10:36 am
Check-in system at Soekarno-Hatta's Terminal 3 returns to normal after system goes down Passengers wait for their flights at Terminal 3 of Soekarno-Hatta International Airport in, Tangerang, Banten. (Antara Photo/Lucky R)

The check-in system for three international flights at Terminal 3 of Soekarno-Hatta International Airport in Tangerang, Banten, experienced technical problems early on Friday, state-owned airport operator PT Angkasa Pura II (AP II) has confirmed.

The temporary disruption occurred at around 3:30 a.m. on Friday, reportedly causing long lines of passengers who wanted to check in for their flights.

The system was fully restored to normal for both domestic and international flights at 4:50 a.m., said the airport’s senior manager of the communications and legal branch, Febri Toga Simatupang.

“The check-in system was down only for three international flights. A team from AP II and the Soekarno-Hatta airport have immediately identified the problem and coordinated with relevant parties,” Febri said in a statement on Friday.

Febri noted that the airport was equipped with an information technology system that enabled it to recover from such disruptions.

“We apologize for the technical problem,” he said, adding that all check-in systems at Terminal 3 as well as terminals 1 and  2 had been operating as normal. (bry)