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Jakarta Post

Challenge for smart city implementation: Making residents, officials familiar with ever-changing technology

  • Sausan Atika

    The Jakarta Post

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South Tangerang   /   Thu, November 7, 2019   /  05:25 pm
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A lack of public awareness about the applications developed by the city administration was deemed the most challenging part for the implementation of a smart city, according to South Tangerang deputy mayor Benyamin Davnie.  (Shutterstock/File)

South Tangerang resident Ellan Barlian never minds going to government institutions to take care of things manually, such as when he replaced his broken identity card with a new one recently, despite the city administration having provided many online services to speed up the process. “I don’t know whether the city administration has provided online applications for such things,” the 58-year-old man, who has been living in the area for 20 years, told The Jakarta Post recently. A lack of public awareness about the applications developed by the city administration was deemed the most challenging part for the implementation of a smart city, according to South Tangerang deputy mayor Benyamin Davnie.  “This is one of the cultures we need to develop in our society to get used to technologies we have provided,” he said during a discussion ti...