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Challenge for smart city implementation: Making residents, officials familiar with ever-changing technology
Despite the availability of technology that eases access to public services, many residents and officials have yet to take advantage of it.
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A lack of public awareness about the applications developed by the city administration was deemed the most challenging part for the implementation of a smart city, according to South Tangerang deputy mayor Benyamin Davnie.
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S
outh Tangerang resident Ellan Barlian never minds going to government institutions to take care of things manually, such as when he replaced his broken identity card with a new one recently, despite the city administration having provided many online services to speed up the process.
“I don’t know whether the city administration has provided online applications for such things,” the 58-year-old man, who has been living in the area for 20 years, told The Jakarta Post recently.
A lack of public awareness about the applications developed by the city administration was deemed the most challenging part for the implementation of a smart city, according to South Tangerang deputy mayor Benyamin Davnie.
“This is one of the cultures we need to develop in our society to get used to technologies we have provided,” he said during a discussion titled “Building Smart City” at ICE BSD in Tangerang, Banten, recently.
He cited an example of residents who go directly to the hospital to wait in line despite there being an online registration system.
“Another big challenge is bureaucracy culture. Our officials are not yet technology-oriented,” Benyamin said.
Dissemination of the established online services is an inevitable part for the city administration, but he acknowledged that the administration should have been able to reach a wider audience.
