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PT Pos boosts presence in growing package delivery market
Indonesia’s package delivery market has grown sharply over the past few years amid a surge in e-commerce business.
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A PT Pos Indonesia worker carries a package. The company launched a new package delivery service called Q-Comm in Jakarta on Wednesday. (Antara/M. Agung Rajasa)
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ith the launch of its new delivery service Q-Comm, state postal company PT Pos Indonesia is optimistic it will gain at least a 10 percent share of the country’s growing package delivery market.
The company’s commercial director Charles Sitorus said the target was feasible given its wide networks and vast experience in delivery services, in addition to its more competitive prices and faster delivery.
“With Q-Comm, packages weighing five kilograms or less can be sent to all parts of Java in a maximum of two days,” said Pos Indonesia commercial director Charles Sitorus in Central Jakarta on Nov. 6.
Furthermore, he added that Q-Comm offered three advantages: free pick-up, automatic receipts, and cash on delivery (COD) payment option. The Q-Comm feature will appear on Pos Giro Mobile, the company’s mobile application that also allows users to pay monthly bills, transfer money and manage their finances.
PT Pos has expanded its services into package delivery to tap into the country’s package delivery market, which has grown sharply over the past few years amid a surge in e-commerce business.
The launch of Q-Comm follows the company’s new package service, Q9, through which inner city deliveries can be processed in a maximum of nine hours.
Read also: PT Pos moves on after bankruptcy hoax
According to Charles, e-commerce deliveries have contributed around 30 percent of all Pos Indonesia’s income from its overall delivery services this year. According to the company, its average daily package deliveries increased 10 percent in November compared to last year, with the company making 300,000 daily shipments.
When asked about his company’s targets for next year, Charles said Pos Indonesia planned to expand its Q-Comm service beyond Java.
“For the first phase of the Q-Comm service, we began in Java as 70 to 80 percent of our income comes from this island. We are planning to offer Q-Comm nationally sometime next year.”
According to Charles, around 80,000 online merchants have used Pos Indonesia’s services to deliver their products to customers.
“Our other target is increasing brand awareness to entice our existing online merchants to start using Q-Comm and also attracting new customers who want to deliver packages in a fast and secure way,” said Charles.
PT Pos, one of the country’s oldest companies, has been struggling to survive due to the sharp decline in mail delivery services in recent years. The company was recently rumored to be nearly bankrupt, a claim it strongly denied it.
Pos Indonesia’s net profit declined in 2018 to Rp 127 billion (US$9.07 million) from Rp 355 billion in 2017 and Rp 429 billion in 2016. Despite this, the company booked an increase in revenue to Rp 5.5 trillion in 2018 from Rp 5.07 trillion in 2017 and Rp 4.87 trillion in 2016, company data shows. (bry)
