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Jakarta Post

Pandemic pushes Gojek, Grab to hit pause on ‘super-app’ dreams

  • Eisya A. Eloksari


Jakarta   /   Tue, June 30 2020   /  09:51 am

The recent layoffs in Indonesia’s two decacorn ride-hailing apps Gojek and Grab have forced the start-ups to reassess their pursuit of becoming “super-apps” as the pandemic has pushed them to retire some of their noncore businesses, experts have said. Starting their businesses as ride-hailing applications, both Grab and Gojek have been racing to become apps that meet all users’ needs. They now offer various services, from passenger transportation and food and goods delivery to financial services and hotel and ticket booking. “The COVID-19 pandemic will force both Grab and Gojek to reorganize and focus on three core services: ride-hailing, food/grocery delivery and financial services,” Fitch Solutions wrote in a research note on Thursday. On June 16, Grab, which is valued at US$14 billion, announced that it would lay off 360, just under 5 p...