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View all search resultsSoc-med admin apologizes for telling OYO problems
In a tweeted video also dated Feb. 5, the admin admitted that she created the account because of her own refund problems.
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T
he administrator of social media accounts that went viral last year for highlighting payment problems with India-based company OYO in Indonesia has apologized to the company.
The admin issued an apology letter dated Feb. 5 on the @oyobikinrugi (OYO causes losses) Twitter account. The letter reads:
“I regret my actions toward OYO Rooms Indonesia by publishing content on the @oyobikinrugi Instagram and Twitter accounts. I realize that such action caused losses and defamation of OYO Rooms Indonesia.”
“I created terms, narratives and stories informing the public that OYO had caused losses to its consumers, employees and partners; such information cannot be accounted for and have caused losses for many parties.”
In a tweeted video also dated Feb. 5, the admin admitted that she created the account because of her own refund problems.
“However, I continued running the social media accounts even after my refund problems had been settled with OYO,” she said.
Read also: OYO Indonesia in hot water after refund and payment complaints go viral
The viral Instagram account has now been shut down while its Twitter account is set to close on Friday.
The @oyobikinrugi account went viral in August, 2020, as it shared stories from OYO customers and partners that detailed how the company had reportedly failed to address refund and payment issues, among other problems.
In an e-mail interview with The Jakarta Post at the time, the admin said it consisted of a group of people whose complaints were not responded to by OYO. The group claimed that it had collected data on 45 OYO consumers, partners and vendors, who collectively claimed losses of up to Rp 4 billion (US$ 285,834).
The admin said that OYO Indonesia had sent them three legal notices throughout June and July, 2020, to shut down the account.
Meanwhile, the National Consumer Protection Agency (BPKN) noted that as of August, 2020, 109 reports had been made regarding refunds during the COVID-19 pandemic, 85 of which were hotel and travel ticket refunds. He further noted that there were 31 complaints addressed to OYO and 27 addressed to Traveloka.
In April, 202, OYO CEO Ritesh Agarwal said the company had seen its revenue and occupancy drop by more than 50 percent due to the pandemic. However, OYO Indonesia reported a 70 percent increase in occupancy in August, 2020, signaling a recovery. (eyc)
