The Jakarta Post
Garuda Indonesia aircraft are seen at Soekarno Hatta International Airport in Tangerang, Banten. (Kompas/Agus Susanto)
Airline reviews and rating site SkyTrax has dubbed Garuda Indonesia the most loved airline in the world. Garuda took the top position from more than 420 participating airlines with an 85 percent satisfaction score, in a survey conducted by the website.
(Read also: Garuda first to try out new Terminal 3)
“This award makes us proud but it also another challenge for Garuda Indonesia to always give the best to its passengers,” Garuda Indonesia President Director Arif Wibowo said in an official statement on Tuesday.
He added, “This success is inseparable from the thousands of hands who work hard to always give the best service as a five-star airline to passengers.”
The survey criteria included airline seat comfort, onboard services, onboard Wi-Fi, airport services and cost to service comparison. Garuda Indonesia has also previously been dubbed one of the most loved airlines in the world by travel website, TripAdvisor. The survey included airlines from 49 countries and involved people speaking 29 languages.
Skytrax started as an independent customer review forum which has grown into a leading independent air travel review website for airlines, airports and associated air traveler reviews. (asw)
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