Qatar Airways Boeing 787 Dreamliner business class seats (Shutterstock/Dmitry Birin)
Qatar seems to be getting it right when it comes to air travel. The Gulf state's flag carrier, Qatar Airways, and Hamad International Airport in Doha, both topped the bill in the latest ranking of the world's airlines and airports from AirHelp.
Qatar seems to be a leading light in the world of air travel. Doha's Hamad International Airport earned a top score of 8.89 out of 10 in the annual ranking from the AirHelp platform, which helps passengers claim compensation for flight cancellations and delays. The airport scored particularly highly for the quality of its services, and its food and shops. However, Hamad shares this year's top spot with Haneda International in Tokyo, Japan. Next in the list come Athens International Airport in Greece (third) and Afonso Pena International Airport in Curitiba, Brazil (fourth).
In terms of airlines, the Middle East shines once again, with Qatar Airways topping the 2019 global ranking. While scoring highly on other criteria, the carrier drops points when it comes to compensation claim processing, scoring 7.8 out of 10, the lowest in the top 10. American Airlines comes second in this year's list, ahead of Aeromexico in third.
At the opposite end of the scale, Kuwait performs particularly poorly in both lists, with Kuwait Airways taking 70th place out of 72 in the global airline ranking, and Kuwait International among the world's least popular airports, in 131st place out of 132.
Note that low-cost airlines don't score particularly highly in the global ranking, with Easyjet coming next to last ( 71st ) and Ryanair finishing 68th, behind Norwegian ( 67th ) and Transavia ( 65th ).