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AKARTA: Garuda Indonesia chief financial officer Elisa Lombantoruan denied suggestions that sabotage caused the technical glitch the company suffered last week.

“The issue of sabotage is not [true],” he said Tuesday.

Elisa said Garuda had diagnosed that a buffer overflow in its information technology (IT) system caused the technical glitch that scrambled their flight schedules last week. He said the buffer overflow occurred because the servers failed to “turn over”.

“We are not yet certain why the overflow occurred. It could be due to a [computer] virus, worm, spam, or it could also be due to another program or user continuously sending data,” he added.

He said that the company did not yet own the precise network management tools that could analyze the root cause of the overflow.

Elisa added Garuda did not sanction employees working on the system because the mistake was “not intentional” but was due to a “lack of know how”. — JP