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Greater Jakarta: Passengers angry over Lion Air delays
Hundreds of Lion Air passengers have directed their anger toward the low-cost carrier for numerous flight delays that have occurred since Wednesday, in the middle of the Chinese New Year holiday
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undreds of Lion Air passengers have directed their anger toward the low-cost carrier for numerous flight delays that have occurred since Wednesday, in the middle of the Chinese New Year holiday.
A majority of the airline's flights from Soekarno-Hatta International Airport were hit with delays since Wednesday evening, with most of them serving crucial routes, including those to Denpasar, Batam, Kupang, Jambi and Medan, among others.
Irate passengers who attempted to lodge complaints to Lion Air counters at the airport found them unattended.
As the delays continued into Thursday afternoon, stranded passengers frustrated at the airline's service expressed their anger by storming the Lion Air duty manager's office at Soekarno-Hatta.
'The duty manager's office is empty, there's no one there and the irate passengers have taken to turning over the tables in the office out of frustration because there still hasn't been any announcements made by the airline up to now,' Lion passenger Asiwardi Gandhi said on Thursday as quoted by tribunnews.com.
Lion Air has yet to make an official announcement regarding the two-day delays and Transportation Minister Ignasius Jonan has reportedly called the airline's management to take responsibility for the debacle.
