The Jakarta Post
Forging partnership and building relationships with fellow companies will have an advantageous impact for businesses in any industry.
A partnership can not only help to boost a company’s customer base, but can also provide opportunities to learn new strategies, access new technologies and capabilities and open up new revenue streams that were not possible before.
Experts have said that creating a company that stands the test of time requires partners in addition to a network of allies and advisors.
This explains why PT Indosat Tbk (Indosat Ooredoo), one of Indonesia’s major telecommunications providers, with a long-term sustainable business principle has formed strategic partnerships with several leading technology companies.
During 2020, Indosat Ooredoo has successfully partnered with global digital players including Facebook, Google, Cisco and Ericsson to bring advanced technologies and capabilities to fast-track digitalization of the customer experience and deliver network improvements to Indonesia.
Thanks in part to these collaborations, Indosat Ooredoo delivered a strong operational performance during the year, improving its video experienced by 55.8 percent YoY, doubling its 4G download speed and significantly improving its upload speed by 88.4 percent YoY.
To help customers stay connected and business and education to continue to operate during the ongoing COVID-19 pandemic, Indosat Ooredoo has continued to introduce new innovative products.
Through IM3 Ooredoo Indosat launched a new IMPreneur package, a business package specially designed for SMEs and through Indosat Ooredoo Business, the company recently introduced the “iDo Voice” solution, which consists of three new voice services for corporate customers.
Aside from that, Indosat Ooredoo continues to invest in 4G network infrastructure and remain committed to the company’s customers, which have led to the company receiving international recognition.
Recently, Indosat Ooredoo also won the Corporate Excellence category in the Telecommunications & ICT Industry at the Asia Pacific Enterprise Awards (APEA) 2020 Regional Edition.
In terms of customer base, Indosat Ooredoo’s cellular subscriber numbers grew 1.7 percent to 60.3 million by the end of 2020.
The benefits of forging partnership with other companies have prompted Indosat Ooredoo to team up with other technology companies.
For example, Indosat Ooredoo recently expanded a partnership with global technology company Snap to accelerate the adoption of augmented reality (AR) in Indonesia, according to an announcement on the Indosat Ooredoo website, indosatooredoo.com.
Innovative digital experience
Through this strategic move, Indosat Ooredoo and Snap aim to drive innovation within the field of AR, while empowering creativity and engagement amongst IM3 Ooredoo users, Snapchatters and brands.
According to Indosat Ooredoo director and chief operating officer Vikram Sinha, Indosat Ooredoo is committed to bringing the most innovative digital experiences to people in Indonesia by teaming up with world leaders in this space.
In 2021, Indosat Ooredoo will continue the upgrade and expansion of its network, focusing on 4G/LTE and the Video Grade Network capable of providing improved internet services to customers.
“Our network enhancement is part of our effort to enable the digital transformation of Indonesia, in-line with the digital economy plan of the Indonesian government and to accelerate national economy recovery,” Ahmad Al-Neama concluded.