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Moka Prime Elevates the Point-of-Sale Experience for Customers and Businesses
For businesses from all sizes and industries, one of the most critical business-customer interactions occurs when a customer is at the counter, referred to as point-of-sale (POS), and ready to order or to pay for their purchase.
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or businesses from all sizes and industries, one of the most critical business-customer interactions occurs when a customer is at the counter, referred to as point-of-sale (POS), and ready to order or to pay for their purchase. To ensure a seamless POS experience Moka, the cloud-based online POS application and part of the GoTo Financial ecosystem, has just released Moka Prime a premium designed device to enhance the customer experience, simplify cashier tasks, and minimize errors in the transaction process.
Moka Prime adds a touch of elegance and sophistication to any counter top for a diverse range of businesses including cafes, restaurants, spas, salons, retail stores and any offline business that prioritize innovation and aesthetics.
Sharing his excitement, Haryanto Tanjo, Group Head of Merchant Services at GoTo Financial, explained how the newly launched Moka Prime device reflects the mission at Moka to consistently innovate to empower and meet the needs of business operators to thrive at every stage of growth.
“Moka Prime is our latest innovation, which combines function and aesthetics in one unit. In terms of function, the Moka Prime cashier device is equipped with various features that can provide a better experience for customers, while making the cashier's work easier and minimizing errors in the transaction process,” explained Haryanto.
“Moka Prime offers a premium design, making the appearance of the cashier's desk even more classy,” he added.
Haryanto highlighted how Moka Prime perfectly integrates with the Moka POS application and revealed the top three reasons that make Moka Prime a must have for any business that cares about the customer experience and using technology to drive business growth.
First, Moka Prime adds a sense of professionalism to the merchant’s counter and leaves a positive customer perception. This is due to the Moka Prime premium design and display which boasts an intuitive user interface and adds a distinctive aesthetic value, transforming any counter into a more sophisticated space.
Second, Moka Prime is designed to promote cashier efficiency and exceptional customer service. Manufactured with dual touch screens the large and responsive screens facilitate order entry for cashiers while the dynamic QRIS relieves cashiers of needing to manually enter payment values, ensuring faster payments and reducing human errors. The customer-facing screen is multi-use and can facilitate payments, display menus, special offers, and request customer feedback. All interactions can be monitored in real time on the Moka Dashboard.
Third, Moka Prime is built to perform. The dual touch screens are supported with 4GB memory, a Quad-Core processor and a built-in battery ensure smooth operations without worrying about power outages, all covered by a full year warranty.
While the launch was fairly recent, existing users have already found the many benefits of Moka Prime. Testimony by Muhammad Taufik Hidayat, owner of the Kaizen Coffee coffee shop, is just one example.
"Our coffee shop operates 24/7, requiring a durable POS device to operate continuously. Moka Prime's premium, professional, and elegant appearance aligns perfectly with the Kaizen Coffee concept,"
Taufik emphasized the dual touch screen's importance in minimizing errors during the payment process. He utilizes the customer-facing screen to display information about the latest promotions, menu updates, or the daily live music schedule at the cafe.
Moka Prime is currently on special offer of Rp8,000,000 valid until January 31, 2024. For further information about Moka Prime, visit Moka's official website mokapos.com/moka-prime.
