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Jakarta Post

Immigration office overwhelmed with passport applicants

  • The Jakarta Post

Jakarta   /   Thu, December 14 2017   /  12:21 am

Originally developed by the Directorate General of Immigration to ease the passport application process, the online ticketing system (through on the website and the Antrian Paspor app) disappointed applicants, who faced difficulties obtaining ticket numbers through the system.

Naura Nabila, a 22-year-old from Cawang, South Jakarta, complained on Wednesday about how difficult it was for her to obtain a ticket number through the immigration office’s website.

“I cannot even register myself on the website, let alone get an e-passport,” she said.

Naura, who is planning to go to Japan next April for vacation, said she tried to register for an e-passport at the South Jakarta immigration office, but failed because there were no available dates left.

“If I cannot get a ticket number by January, I will go directly to the immigration offic...