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Jakarta Post

Commuter line e-ticketing service back to normal

  • News Desk

    The Jakarta Post

Jakarta   /   Mon, July 23, 2018   /   05:59 pm
Commuter line e-ticketing service back to normal A commuter holds a Rp 3,000 (21 US cents) ticket at University of Indonesia Station in Depok, West Java, on July 23. Train stations across Greater Jakarta used paper tickets as multi-trip cards (KMT) and e-money cards issued by banks could not be used while e-ticketing machines were being upgraded on Monday. (kompas.com/Jessi Carina)

Train operator Kereta Commuter Indonesia (KCI) finished maintenance and upgrades for its e-ticketing machines at all train stations in Jakarta on Monday afternoon.

Multi-trip cards (KMT) and e-money cards, which were temporarily replaced by paper tickets during the maintenance process, can now be used again by train commuters.

"The procedure, which began last Saturday, is finally completed," KCI director Wiwik Widayanti said in an official statement as quoted by kompas.com on Monday.

The system maintenance and upgrades were carried out to improve e-ticketing services at all stations in Greater Jakarta, she added.

Commuters had to line up to purchase paper tickets during the scheduled maintenance on Monday morning, prompting outrage and illegal ticket scalping.

Paper tickets were distributed as temporary replacements for KMT and e-money cards during the system upgrade, according to Wiwik.

"PT KCI sincerely apologizes for the inconvenience we have caused. We hope our e-ticketing service will improve from this point on," she said. (rfa/ahw)