The Jakarta Post
Social media are creating new ways for the government and city administrations to reach out to citizens, which, unfortunately, does not necessarily translate into faster public services.
The Jakarta administration, for instance, has more than 100 social media accounts across its agencies and working groups to communicate with citizens, according to Jakarta Governor Anies Baswedan.
He said the administration was looking at people’s interaction in social media as a trend they needed to catch up with rather than a problem to be overcome.
“We have more than 100 social media accounts with 74 operators,” Anies said at the panel discussion “Government Digital Media Festival” on Wednesday.
He added that, to address the new trend, the administration had set up lines of communication through WhatsApp groups to make sure each social media account put up verifie...