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Jakarta Post

Shared services: Doing more with less

  • Windraty Ariane Siallagan

Jakarta   /   Mon, August 26 2019   /  01:00 am

In the era of Industry 4.0, in which the government comes under constant pressure to seek ways and means of “doing more with less”, shared services as an alternative service delivery model needs to be considered. Shared services is a business model using information technology as an enabler to provide better service with fewer resources. With the impact of widely available cutting-edge technology in improving government public service delivery and the rapidly gaining popularity of shared services among the public sector, will the Indonesian government follow suit? Multinational professional services company Accenture defines shared services as the consolidation of administrative or support functions (such as human resources, information technology and procurement) from several departments or agencies into a single, stand-alone organizational entity whose only mission is to provide se...