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Jakarta Post

Ride-hailing apps offer health initiatives to help customers in COVID-19 crisis

  • The Jakarta Post

Jakarta   /   Wed, October 28 2020   /  01:00 am
Your side, my side : Drivers of online ride-hailing platform Gojek are equipped with protective screens on their backs during a trial session for motorcycle taxi service GoRide in Jakarta on Wednesday. The screens are aimed at minimizing the spread of COVID-19 through droplets.(JP/Dhoni Setiawan)

Ride-hailing app Gojek has added more lockers for personal helmets in several spots, including train stations, in Greater Jakarta to help its customers maintain health and hygiene protocols during the pandemic. The lockers are part of the company’s health campaign, called Zona NyAman J3K, which promotes health, hygiene and safety. 


“We’ve launched the Zona NyAman J3K [lockers] in several train stations in Greater Jakarta to help people’s mobility to and from satellite areas,” Gojek regional operations vice president Gede Manggala said in a statement on Tuesday as quoted by


“In line with the J3K initiative, we’d like to provide a feeling of safety and comfort for our customers in these times,” he added. 


The helmet lockers are in Depok Baru Station in West Java and Tangerang Station in Banten. 


“Providing the helmet lockers at train stations allows customers to have a choice about bringing their own helmets to ensure hygiene and safety during the pandemic,” said Gede.


The campaign also provides customers with dedicated waiting spots at Sudirman, Juanda, Cakung and Tanah Abang stations in Jakarta; Tangerang station in Banten; as well as Bogor, Cilebut, Depok Baru and Bekasi stations in West Java. 


At the shelters, the company applies a sterilization protocol, which covers physical distancing while lining up, body temperature checks and hand washing with sanitizer. 


The company also provides customers with face masks and hair covers, as well as disinfecting helmets and car door handles at the shelters. 


Previously, amid the spread of COVID-19, ride-hailing service providers Gojek and Grab have implemented contactless food delivery services to avoid human-to-human transmission of the virus. This feature is expected to be able to support customers carrying out self-quarantine and social distancing, while enabling them to still receive fresh food delivered to their doors. To order contactless food delivery via GoFood, customers are required to use cashless payment such as GoPay or PayLater. 


After ordering the food and getting a driver, users should inform the driver that they want the food to be put in front of the customers’ gate or door, or in their building’s lobby. They can either type the message or choose from the template messages already provided by Gojek to inform the driver that they wish for the order to be contactless. 

Besides practicing contactless delivery, GoFood will reportedly also increase safety by providing a body temperature card that informs customers of the body temperature of everyone involved in the food preparation process, such as the cook and cashier of the partnering merchants, as well as the driver delivering the food. 


GoFood’s rival, GrabFood, is also offering contactless food delivery with similar steps. 

For contactless delivery, customers can opt to pay with OVO or cash by putting the right amount of money in an envelope. (nkn) 

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