The Jakarta Post
Mandapa, a Ritz-Carlton Reserve in Ubud, Bali, is said to shine among 7,607 properties in 109 countries. (TripAdvisor/File)
Mandapa, a Ritz-Carlton Reserve in Ubud, Bali, was named the top hotel in Asia and second-best hotel in the world by travel planning and booking site TripAdvisor, as part of its 2017 Traveler’s Choice Awards on Tuesday.
In this annual event, the winners are chosen based on millions of reviews and opinions in a single year from across the world. Mandapa is said to shine among 7,607 properties in 109 countries.
The hotel’s general manager, Ana Gorjão Henriques, told The Jakarta Post via email that the hotel had not been expecting the awards. She regarded the amazing service provided by the staff as one of the reasons for the hotel’s recent achievement.
The achievement has motivated the hotel to do even better next year. “Perhaps, even to be the number one in the world,” she shared.
In regard to travelers’ reviews, Henriques says the hotel values the reviews submitted on the website, adding that she read all of them and checked TripAdvisor three to four times a day. “I'm the person in-charge of managing the reviews."
In addition to Mandapa, the other establishments in top 10 Traveler's Choice hotels in Asia are Shinta Mani Resort in Siem Reap, Cambodia, Hanoi La Siesta Hotel & Spa in Hanoi, Vietnam, JA Manafaru in Manafaru Island, Maldives, and Kandolhu Maldives in North Ari Atoll, Maldives. (kes)