“We are currently experiencing a very significant surge in trip cancelations and refund requests due to the recent development of the COVID-19 situation,” Traveloka CMO Dionisius Nathaniel said on Wednesday as quoted by Antara news agency.

As a result, Dionisius said the company was making efforts to improve its customer service by prioritizing requests from users who have the closest departure and/or booking dates.

Those who want to cancel their trips can submit a request for a refund through specified channels or by directly contacting Traveloka.

Utilizing the mobile application to submit such requests is highly recommended, said Dionisius. However, he added, travelers should note that not all tickets were refundable as some destinations were still open to visitors hence different policies would be applied by the company's partners.

Dionisius advised planning prospective trips well and following the latest information and updates as announced by the government and trusted sources, such as the World Health Organization, during this situation.

The tourist sector has been hit hard by the outbreak of COVID-19. Many countries around the world have imposed lockdown policies, banning their populations from traveling outside their territories. President Joko “Jokowi” Widodo has not applied a lockdown for Indonesia; however, he has appealed to the public to avoid traveling and large gatherings. (gis/kes)

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