Indonesia is failing to keep up with other Southeast Asian nations in terms of providing efficient online public services, but measures can be taken to improve the situation.
In the 2018 United Nations E-Government Survey, Indonesia ranked 107th out of 193 UN member states, well behind Singapore (seventh), Malaysia ( 48th ), Brunei Darussalam ( 59th ), Thailand ( 73rd ) and the Philippines ( 75th ).
When President Joko “Jokowi” Widodo came to office in 2014, he called for clean, effective, democratic and trusted governance by implementing e-government as a national agenda. While some government sectors have improved their online services, Indonesia needs to transform and accelerate its e-government development to keep pace with neighboring countries.
The UN E-Government Survey has been conducted every two years since 20...
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