The Jakarta Post
The COVID-19 pandemic has made a lot of people aware of how the connectivity divide in Indonesia potentially threatens to hamper welfare in so many ways. For instance, a lot of students and teachers in remote areas in Indonesia might not be able to conduct online classes properly due to connection glitches, if they are covered by the internet at all.
At the same time, a lot of micro, small and medium enterprises find it next to impossible to reach out to their customers due to the lack of internet infrastructure. In 2020, Communications and Information Ministry informatics director general Ahmad M. Ramli said there were 12,500 villages without 4G connection in Indonesia.
Amid all such images of scarcity, it is encouraging to know that various stakeholders are doing their best in overcoming this problem by expanding network connectivity in Indonesia. Some of them, most importantly, have made measurable progress with their attempts.
One of them is Indosat Ooredoo, Indonesia’s leading digital telecommunications provider. It has just been named a global rising star for video experience in the annual Global Mobile Network Experience Awards 2020, making its mark in the national connectivity expansion endeavor.
The awards were organized by Opensignal, a market insight consultant specializing in wireless connectivity.
Indosat Ooredoo’s network experience progress as shown by the report was thanks to its extensive and intensive program conducted throughout 2020.
The aggressive expansion program mainly sought to improve video grade network quality, while providing more Indonesians, especially those living in remote areas, with much-needed connectivity.
In 2021, Indosat Ooredoo will also continue to boost and expand its network, focusing specifically on 4G/LTE as well as video grade network to provide better internet services to customers. The goal has become especially important during the COVID-19 pandemic, when more people than ever have been relying on internet connection to conduct their everyday activities.
Besides securing the best video grade network provider status, Indosat Ooredoo also gained several other accolades from the awards, such as the best download and upload speed experience provider.
The accolades have attested to the efficacy of Indosat Ooredoo’s aggressive network expansion activities. The accolades have also become a testimony to the provider’s fruitful attempts to give its customers the best experience.
“We are so proud to be named the best video experience provider, as well as the best download and upload speed experience provider from Opensignal. These awards have affirmed the fact that we have successfully been able to provide our customers the best quality service,” Indosat Ooredoo President Director and Chief Executive Officer Ahmad Al-Neama said.
“Our strong network quality has become the greatest driver for Indosat Ooredoo to become Indonesia’s leading telecommunications company in supporting our customers’ daily activities, helping them enrich their digital lives. At the same time, we also contribute to Indonesia’s vision to become a digitalized nation,” Al-Neama continued.
It keeps getting better
Opensignal gave the Global Rising Stars awards to 30 top operators around the world which had demonstrated the most significant improvements in their cellular network experience provision during the period of Jan. 1 to June 28 on the years of 2019 and 2020.
Indosat Ooredoo had successfully boosted its video experience to 55.8 percent year on year in 2020, Opensignal found. That was an impressive achievement since globally, the rate in which providers boosted their video experience provision only amounted to 14.4 percent on average.
The Opensignal video experience metrics also measured the quality of the video streamed to cellular devices through operator networks.
In terms of the best download speed experience provider, Indosat Ooredoo has earned its global rising star title by boosting the speed (measured in megabytes per second or Mbps) by 101.8 percent within a year. Thus, Indosat Ooredoo has secured an elite position of being one among only three global operators who had successfully boosted their download speed experience. The global average of download speed experience increase stood at only 22.1 percent.
Meanwhile, in terms of upload speed experience, the Indosat Ooredoo boosted it by 88 percent year on year. The global average rate for that was 27.4 percent.
Indosat Ooredoo’s significant progress, which has been honored by Opensignal, can encourage various stakeholders to continue working hand-in-hand to advance Indonesians’ quality of life through better internet infrastructure provision.