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InterContinental Pondok Indah appoints new hotel manager
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Nicolas Mercier.
I
nterContinental Pondok Indah recently added Nicolas Mercier as hotel manager to its already distinguished executive team to ensure better service for its guests.
Nicolas made a name for himself by winning the Food and Beverage Director of The Year award at the prestigious 2017 World Gourmet Summit in Singapore.
“Hospitality is about creating lasting memories. To do that, we have to make sure that our team is well looked-after while doing their work, because they will make sure that our guests will have the best experience, too,” explained Mercier.
Before his arrival in Jakarta, Mercier’s hospitality career had taken him to several countries around the world, from Geneva to Osaka and from Istanbul to Singapore. He calls Paris home, however, and he earned a degree in International Hotel Management from the globally renowned Vatel International Business School in Nîmes, France.
His excellent track record, proven by numerous accolades, started with his 10-year stint at Swissôtel The Stamford in Singapore, followed by a year in Sydney before jetting off to Vietnam to help open InterContinental® Hotels’ Phu Quoc Long Beach Resort. Most recently, he managed an upscale boutique hotel located in a serene vineyard in Provence.
His arrival at InterContinental Pondok Indah is expected to improve the hotel’s service, as Nicolas aims to use his transcontinental knowledge to elevate guests' experiences.
“Knowledge through training and education is the key,” he said, citing a quote he first heard from his idol Nelson Mandela.
A part of the distinguished global hospitality brand, InterContinental Hotels Group (IHG®), InterContinental Jakarta Pondok Indah rigorously applies the IHG Way of Clean program, which includes deep cleaning with hospital-grade disinfectants. Guests and residents can also expect to see enhanced procedures that may include face-covering requirements, various ways to reduce contact throughout IHG properties, social distancing measures in public spaces and procedures based on local policies and guidance.
For more information and reservations, please call +622139507355 or email reservation.icjakarta@ihg.com.
