he National Alms Agency (BAZNAS) has earned the highest rating in public service compliance, as assessed by the Ombudsman of the Republic of Indonesia. This recognition underscores BAZNAS' commitment to delivering exceptional services to zakat collecting institutions (LAZ) and the public.
In the compliance assessment report, BAZNAS achieved a score of 88.03, securing an "A" rating in the Green Zone, representing the highest level of public service quality.
The award was presented by Ombudsman RI’s head of knowledge management, Aat Sugihartati, to BAZNAS RI’s national coordination leader, KH Achmad Sudrajat, during a ceremony at the BAZNAS RI headquarters in Jakarta on Dec. 10.
Achmad expressed gratitude for this achievement, emphasizing that the accolade serves as motivation for BAZNAS to continually enhance its zakat management and public service standards.
"This achievement acts as a catalyst for us to uphold governance in accordance with Indonesian regulations and to strengthen collaboration with various stakeholders, including LAZ," Achmad said.
Achmad also highlighted the importance of adhering to the “three aman principles": Aman syar'i (sharia-compliant), aman regulasi (regulation-compliant) and aman NKRI (state-compliant), as the foundation for providing exemplary zakat management services.
"This recognition represents both trust and a challenge for BAZNAS to further improve service quality by consistently adhering to religious and national regulatory standards," he added.
Aat lauded BAZNAS for its significant improvement in compliance scores, reflecting its dedication to enhancing public service quality.
"We appreciate the commitment within BAZNAS to consistently improve its services, as evidenced by a notable increase in compliance scores," Aat said.
She explained that the Ombudsman’s compliance assessment covers various aspects, including service standards, complaint management, infrastructure and staff competence. Special attention is also given to services catering to marginalized and vulnerable groups.
"BAZNAS has entered the Green Zone with an 'A' rating this year, marking a significant improvement from 2023, when it was rated in the Yellow Zone. The score has risen from 73 to 88," she noted.
Aat hopes this evaluation serves as a valuable benchmark for BAZNAS, aligning with the mandate of Law No. 25/2009, which requires annual evaluations of public service institutions to ensure continuous improvement.
"The scores are remarkable, with some aspects even reaching 90 or 100. This reflects excellent infrastructure, complaint handling and understanding within BAZNAS. We hope this will further enhance public service standards in the organization," she said.
With this top public service rating from Ombudsman RI, BAZNAS solidifies its position as a trusted and professional zakat management institution.
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