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Netflix now available for users of Telkom Group providers

Ivany Atina Arbi
Ivany Atina Arbi

The Jakarta Post

Jakarta  /  Tue, July 7, 2020  /  05:16 pm
Netflix now available for users of Telkom Group providers

In this photo illustration a computer screen and mobile phone display the Netflix logo on March 31 in Arlington, Virginia, the United States. (AFP/Olivier Douliery)

Popular streaming platform Netflix is now accessible through cellular and internet service providers belonging to the Telkom Group, as the latter lifted its ban on the service on Tuesday.

Telkom's vice president corporate communications Arif Prabowo said the company had come to the decision after witnessing Netflix's serious commitment to comply with the requirements of "not airing prohibited content that include child pornography and terrorism", among other things.

The streaming platform has further assured the availability of its “parental control” feature, so as to prevent children from accessing adult content.

According to Telkom, Netflix has also agreed to implement a complaint mechanism for customers, “including addressing complaints from the government or regulators within 24 hours”.

Separately, Netflix said it would always be available to address any questions or concerns from the government should they arise.

Read also: Education ministry’s partnership with Netflix met with criticism in Indonesia

“In a rare number of cases around the world, we’ve been forced to remove titles or episodes of titles from specific country catalogs in compliance with local law, when we receive written legal requests from the government,” Netflix said on Wednesday, citing that such policy had remained unchanged since it was available in Indonesia in January 2016.

Other streaming services, such as Hooq and iFlix, had earlier agreed on the policy.

"We appreciate Netflix's change of approach for the Indonesian market. Therefore, we provide the opportunity for Telkom Group users to access a variety of entertainment content provided by Netflix," Arif said in a statement on Tuesday.

Providers under the state-owned telecommunications company — namely Telkomsel, IndiHome and — had reportedly blocked Netflix since 2016, insisting that the platform did not meet Indonesian standards on media content.

Editor's note: This article has been updated for clarity.

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