The Jakarta Post
The government is looking to cut the practice of brokering and extortion in public services through the introduction of electronic-based services.
President Joko "Jokowi" Widodo has ordered the formation of a special team to improve public services and eliminate practices that hinder such services, including brokering, according to Cabinet Secretary Pramono Agung.
"The President wants all public services to be carried out transparently, with everything processed within hours, quickly and simply, with easy access. If the system goes online, brokers will vanish," Pramono said at the State Palace on Thursday.
The President will personally supervise public service reform, he added.
Opening a limited meeting on the improvement of public services, Jokowi said top-to-bottom public service reform could not be delayed any longer, as the issue had a direct impact on people's lives.
The President also demanded that brokering and extortion be eliminated.
"I will form a special team to gather data on these practices. They must be amended. All services should be electronic- based, easily accessible from anywhere, fast and with certainty of cost," he said.
The President particularly urged the immigration directorate-general to step up its game, as the service giving the initial impression of the country to foreign visitors.
"Terminal 3 at Soekarno-Hatta International Airport is set to grow, with better and simpler services, especially during peak hours," Pramono explained. (ags)
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