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Jakarta Post

Ahok dismisses community leaders' complaints about Qlue app

  • Callistasia Anggun Wijaya
    Callistasia Anggun Wijaya

    The Jakarta Post

Jakarta   /   Fri, May 27, 2016   /  05:48 pm
Ahok dismisses community leaders' complaints about Qlue app The Jakarta administration smart city concept allows residents to report and find information on any public facilities in the capital. Jakarta Governor Basuki "Ahok" Tjahaja Purnama has instructed city officials up to local neighborhood heads to follow up complaints from residents through the Qlue mobile application. (Photo taken from

Jakarta Governor Basuki "Ahok" Tjahaja Purnama has brushed off complaints from neighborhood unit (RT) and community unit (RW) heads who are refusing to use the mobile application Qlue to accommodate residents' complaints.

Dozens of RT and RW heads visited the City Council on Thursday to report their unhappiness with the obligation to report the residents' complaints via the Qlue application three times per day. The chiefs also slammed Ahok, whom they called a "dictator", for forcing them to adopt such an inconvenient policy.

Amirullah Kadir, head of the RT and RW forum in Cilandak, South Jakarta, also said the heads would resign from their positions and would not assist in the 2017 Jakarta gubernatorial election if Ahok persisted with the policy.

Ahok, however, believes the threat to be a move against his candidacy in the election. He described the complaints made to the City Council as politically motivated.

The Jakarta administration set up the Qlue app hoping that the RT and RW heads would help monitor the capital's facilities as well as the performance of city officials.

“I’m confused. What is the purpose of being RT and RW heads other than to serve local residents? If you don’t want to serve the residents, don’t become RT and RW heads,” Ahok said at City Hall on Thursday.

Reports through Qlue help the administration to supervise the work and accountability of RT and RW heads who are paid a monthly salary from the Jakarta regional budget, he added. Each RT head in the capital gets Rp 975,000 (US$71) while RW heads get Rp 1.2 million per month. They also earn Rp 10,000 for every report on their area submitted to Qlue.

Qlue is an Android-based mobile phone application set up by the Jakarta administration to accommodate all complaints and requests from Jakartans. Residents can report their complaints on traffic congestion, damaged roads, floods, garbage pile-ups, city hospital services or other public services through written or photo reports.

The reports are then digitally mapped and integrated with the website and another application named the Public Opinion Rapid Response (CROP), which Ahok has required all city officials to install to receive the complaints first hand. (rin)

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