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Two Indonesian airports get ASQ Awards
Two Indonesian airports have received Airport Service Quality Awards from the Airport Council International (ACI).
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A group of tourists queue at the check-in counters of Gusti Ngurah Rai International Airport in Bali on Feb. 25. (kompas.com/ Ira Rachmawati)
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wo Indonesian airports – Gusti Ngurah Rai International Airport in Denpasar and Sultan Hasanuddin International Airport in Makassar – have received Airport Service Quality Awards from the Airport Council International (ACI).
Gusti Ngurah Rai Airport was crowned third World Best Airport 2016, while Sultan Hasanuddin Airport was named as the Most Improved Airport in Asia-Pacific 2016, state-owned airport operator PT Angkasa Pura I (AP I) said in a statement.
“This is a recognition of our hard work in improving the services of our airports,” said AP I president director Danang S. Baskoro as reported by kompas.com on Thursday.
The award was received by an AP I representative during the 27th Airport Council International Africa/World: Annual General Assembly Conference & Exhibition from Oct. 17 to 18 in Mauritius.
The Airport Service Quality (ASQ) is a global benchmarking to measure airport users’ satisfaction.
The ASQ survey was held by ACI, an organization based Montreal, Canada.
It surveyed more than 250 airports with 34 indicators, including check points, security screening services, shopping facilities, restaurants and toilets. (bbn)
