“If it is proven to be because of a bank’s mistake, the bank has to reimburse the lost funds,” said head of the OJK banking supervisory division Heru Kristiyana in Jakarta on Monday as reported by kompas.com.

He was commenting on the losses suffered by a number of customers of state-owned lender Bank Rakyat Indonesia (BRI) in Ngadiluwih, Kediri regency, East Java.

A number of BRI customers reported that money had been withdrawn from their accounts without permission. The amounts were between Rp 500,000 (US$35) and Rp 10 million.

Elvina, one of the customers, said she learned that Rp 500,000 had been withdrawn from her account after receiving an SMS message from the bank. “But I did not make the withdrawal,” she said when visiting the BRI office.

Another customer, Mujiyat, said he discovered that Rp 10 million had been withdrawn by an unknown man when he checked with the bank after he could not withdraw any money because he had surpassed his daily limit even though he had not made any withdrawal.

He said he still had some Rp 50 million in the bank.

Head of Kediri BRI branch Dadi Kusnadi said he had received the reports about the incidents and the bank was investigating.  (bbn) 

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