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Jakarta Post

Surabaya Bank Mandiri customers fall victim to skimming

  • News Desk

    The Jakarta Post

Jakarta   /   Tue, March 20, 2018   /   12:16 pm
 Surabaya Bank Mandiri customers fall victim to skimming A Bank Mandiri customer carries out a transaction at an ATM in Central Java. (tribunjateng/File)

Customers of state-owned lender Bank Mandiri in Surabaya have reportedly fallen victim to skimming. The case has emerged following the arrest of a number of suspects in a similar case affecting customers of state-owned lender Bank Rakyat Indonesia (BRI) in Kediri, also in East Java.

Previously, BRI management said it had spent Rp 145 million (US$10,542) to compensate customers affected by the crime.

Skimming is the process of copying personnel data, particularly from debit or credit cards. reported that dozens of Bank Mandiri customers visited a Bank Mandiri branch at the Graha Pena building in Surabaya on Monday to report the lost funds. They also asked the bank to block their accounts to prevent further losses.

According to the customers, the lost funds ranged from Rp 178,000 to Rp 5 million.

Bank Mandiri digital banking and technology director Rico Usthavia Frans said the bank had handled the case and that all affected customers had been compensated.

Rico did not mention the amount of lost funds, but he stressed that the lender was ready to reimburse all victims.

 He said the bank had checked the ATMs, which had been reportedly installed with skimming devices, and blocked the ATM cards used in the machines. (bbn)