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Jakarta Post

OSS system not fully integrated yet: Kadin

  • News Desk

    The Jakarta Post

Jakarta   /   Fri, August 10, 2018   /   04:00 pm
OSS system not fully integrated yet: Kadin The logo of the Indonesian Chamber of Commerce and Industry (Kadin) (Courtesy of/

The Indonesian Chamber of Commerce and Industry (Kadin) has called on the government to improve the online single submission (OSS) system as it has not fully integrated the business licensing issuance service as applicants still need to go to several other government offices.

“The OSS system only deals with business registration numbers (NIBs). There are still other things that we have to arrange at ministerial level and in the regional administration,” said Kadin deputy chairman Shinta Widjaja in Jakarta on Thursday as reported by

She, however, appreciated the government’s effort to improve the licensing service through the OSS system, adding that more improvements were needed.

In response, the secretary to the Office of the Coordinating Economic Minister, Susiwijono, said he agreed that the OSS system needed improvement, particularly in disseminating the new licensing service to businesspeople.

“We need time to inform all the stakeholders,” he said, adding that many businesspeople came to the OSS center to ask basic questions about the OSS system even they could access the service on the internet. “There are many who still ask what the OSS system is. Therefore, those at OSS counters should be more patient.”

Susiwijono revealed that the government had issued 7,004 business permits through the OSS system within its first month of operation up to Wednesday. He added that most of the 30,505 visitors to the OSS website were simply testing it.

The government launched the OSS system on July 9 in an effort to eliminate red tape in the business licensing process. It is currently under the management of the Office of the Coordinating Economic Minister while the Investment Coordination Board (BKPM) restructures its organization and personnel to accommodate the new system. (bbn)