As a result of construction to renovate the site, the hospital’s emergency unit was moved to the second floor. However, there are no clear signs directing patients to the unit.

“The emergency unit used to be on the first floor and now it’s really confusing to find, which is unfortunate as the hospital services are good,” Titin, a hospital patient, said, adding that she found the unit only after asking around.

Two elevators, though in service, are prone to malfunction due to overcrowding – when there are three to four people in a single elevator at once, the elevator is detected as full and thus does not move, forcing patients to use the stairs.

“It’s quite annoying. The emergency unit is supposed to be on the first floor, and the waiting room is narrow,” said Tanti, who was waiting with her family in a narrow hallway on the second floor after taking her grandfather to the emergency unit.

As the temporary emergency unit is located next to the hemodialysis blood unit, visitors and patients must deal with crowded rooms.

The first-floor emergency unit was sealed off because off the renovations. However, there is no active construction taking place there.

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