The Jakarta Post
State-owned commuter line operator PT Kereta Commuter Indonesia (KCI) has given passengers affected by Sunday’s blackout until next Monday to request a refund.
“Services for ticket cancellation or refunds due to the power outage on Sunday are available at counters of all stations until Aug. 11,” KCI spokeswoman Anne Purba said in a written statement on Thursday.
Anne said the firm had recorded 49,636 passengers who had asked for a refund as of Wednesday.
The firm recorded a total of 3.15 million commuter line passengers from Sunday until Wednesday.
The commuter line service had since resumed normal operations on all routes, she said.
City-run transportation company PT Transjakarta is also accepting requests for refunds from passengers affected by the blackout.
Passengers may apply for a refund until Thursday by showing a receipt or transaction history for journeys from 6:30 p.m. on Sunday until 4:59 a.m. on Monday.
"Passengers are welcome at Transjakarta bus stations to apply for a refund. Please note that the refund must be supported by valid proof and in accordance to procedures," Transjakarta spokesperson Nadia Diposanjoyo said in a statement on Tuesday.
A citywide blackout on Sunday through Monday threw Jakarta into disarray as it disrupted traffic, communications and business activities.
Electricity-powered commuter line and MRT trains were brought to a halt, forcing passengers to disembark and walk to the nearest station.