TheJakartaPost
Please Update your browser
Your browser is out of date, and may not be compatible with our website. A list of the most popular web browsers can be found below.
Just click on the icons to get to the download page.
Passengers affected by blackout may request refund until Monday: KCI
Change Size
Commuter line passengers disembark from a train on the Jakarta Kota-Biogor route brought to a halt by a blackout on Sunday. Passengers can request refunds on ticket purchases until Monday. (JP/PJ. Leo)
S
tate-owned commuter line operator PT Kereta Commuter Indonesia (KCI) has given passengers affected by Sunday’s blackout until next Monday to request a refund.
“Services for ticket cancellation or refunds due to the power outage on Sunday are available at counters of all stations until Aug. 11,” KCI spokeswoman Anne Purba said in a written statement on Thursday.
Anne said the firm had recorded 49,636 passengers who had asked for a refund as of Wednesday.
The firm recorded a total of 3.15 million commuter line passengers from Sunday until Wednesday.
The commuter line service had since resumed normal operations on all routes, she said.
City-run transportation company PT Transjakarta is also accepting requests for refunds from passengers affected by the blackout.
Passengers may apply for a refund until Thursday by showing a receipt or transaction history for journeys from 6:30 p.m. on Sunday until 4:59 a.m. on Monday.
"Passengers are welcome at Transjakarta bus stations to apply for a refund. Please note that the refund must be supported by valid proof and in accordance to procedures," Transjakarta spokesperson Nadia Diposanjoyo said in a statement on Tuesday.
A citywide blackout on Sunday through Monday threw Jakarta into disarray as it disrupted traffic, communications and business activities.
Electricity-powered commuter line and MRT trains were brought to a halt, forcing passengers to disembark and walk to the nearest station.
