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Jakarta Post

Passengers affected by blackout may request refund until Monday: KCI

  • Sausan Atika

    The Jakarta Post

Jakarta   /   Fri, August 9, 2019   /   10:04 am
Passengers affected by blackout may request refund until Monday: KCI Commuter line passengers disembark from a train on the Jakarta Kota-Biogor route brought to a halt by a blackout on Sunday. Passengers can request refunds on ticket purchases until Monday. (JP/PJ. Leo)

State-owned commuter line operator PT Kereta Commuter Indonesia (KCI) has given passengers affected by Sunday’s blackout until next Monday to request a refund.

“Services for ticket cancellation or refunds due to the power outage on Sunday are available at counters of all stations until Aug. 11,” KCI spokeswoman Anne Purba said in a written statement on Thursday.

Anne said the firm had recorded 49,636 passengers who had asked for a refund as of Wednesday.

The firm recorded a total of 3.15 million commuter line passengers from Sunday until Wednesday.

The commuter line service had since resumed normal operations on all routes, she said.

City-run transportation company PT Transjakarta is also accepting requests for refunds from passengers affected by the blackout.

Passengers may apply for a refund until Thursday by showing a receipt or transaction history for journeys from 6:30 p.m. on Sunday until 4:59 a.m. on Monday.

"Passengers are welcome at Transjakarta bus stations to apply for a refund. Please note that the refund must be supported by valid proof and in accordance to procedures," Transjakarta spokesperson Nadia Diposanjoyo said in a statement on Tuesday.

A citywide blackout on Sunday through Monday threw Jakarta into disarray as it disrupted traffic, communications and business activities.

Electricity-powered commuter line and MRT trains were brought to a halt, forcing passengers to disembark and walk to the nearest station.