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Jakarta Post

How PLN new website can give you details on blackout compensation

  • News Desk

    The Jakarta Post

Jakarta   /   Mon, August 19, 2019   /   11:29 am
How PLN new website can give you details on blackout compensation The blackout in Jakarta on Aug. 4. PLN has announced a webpage to inform customers of the compensation they are due because of the blackout. (TJP/Jerry Adiguna)

State-owned electricity company PLN has announced an official webpage that allows its customers to check the amount of compensation they’ve been promised for the hours-long power outage across West Java and Greater Jakarta on Aug. 4. 

Customers who wish to know how much they’ll receive in blackout compensation may visit the webpage at

First, enter your PLN customer ID number and verify the captcha image in the available forms. If everything checks out, the compensation information is to be displayed on the webpage. 

Alternatively, customers may also visit the official PLN homepage at, select the top-down menu, select ‘Customers’, select ‘Online services’ and then select ‘Compensation Information’.

Prepaid customers are to receive free token codes, whereas postpaid customers are to be entitled to discounted monthly bills. The compensation is to take effect on Sept. 19. 

Previously, PLN Sripeni Inten Cahyani said the firm would compensate at least 21.3 million customers, including businesses, affected  by the major blackout in accordance with Energy and Mineral Resources Ministerial Decree No. 27/2017 on the improvement of PLN services.

“The compensation was to be in [the form of] a reduction of electricity bills based on the length of the blackout [and] how much kilowatts per hour were lost during the incident,” she said on Monday. “The amount is likely to add up to several days’ worth of power, which would be free of charge.” (rfa/jun)