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Agrarian issues, government recruitment process top complaints to Ombudsman
In 2019, the Ombudsman received 7,903 reports, a decrease from 8,413 in 2018 and 8,886 in 2017. The highest number of reports was in 2016 when there were 9,078, a spike from 6,857 in 2015 and 6,667 in 2014.
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An Ombudsman Indonesia building (tribunnews.com/File)
I
ndonesia’s Ombudsman says it has received fewer public complaints in 2019 than in 2018, most of them regarding land and agrarian disputes and the government recruitment process.
“People’s expectations for better public services have increased, so when they encounter a problem they soon try to find ways to report it,” Ombudsman member Ahmad Alamsyah Saragih said on Tuesday.
The majority of the complaints in 2019 -- 865 in total -- were about land and agrarian disputes, while 749 were about government employment services, 658 about education, 551 about the police, 249 about the civil registry, 184 about labor issues and another 2,208 about various other issues.
Ahmad said that the agrarian sector received quite a lot of complaints amid the government’s drive to provide more land certification. Meanwhile, the government was also conducting civil servant enrollment tests for various agencies in 2019, so more complaints were about the selection process.
Most of the reports, 3,217, were made in situ at the Ombudsman's headquarters, while 1,057 were by letter, 563 by phone and 627 by other means.
Of the reports, 1,837 were made because of perceived overly prolonged public services, 1,583 because of procedural mistakes, 967 because of a lack of adequate services and another 1,077 for other reasons.
Meanwhile, the 2,274 complaints directed at regional administrations made those state apparatuses the ones to receive the most reports, while ministries got 613, police 560, the National Land Agency (BPN) 517 and state-owned enterprises 389.
