The Jakarta Post
Telecommunications company PT Telekomunikasi Selular (Telkomsel) has seen a surge in users of its teleconferencing platform, CloudX, as companies shift their operations online to accommodate employees working from home.
CloudX has seen its usership increase by a factor of 50 since the government instructed businesses to operate remotely.
More than 2,000 corporate users have signed up for the cloud-based teleconferencing service since it was launched in December of last year.
“The demand is huge. We are trying to catch up to that very high demand,” Telkomsel Enterprise senior vice president Dharma Simorangkir told reporters in a virtual press briefing on Wednesday.
CloudX was the first virtual private automatic branch exchange (PABX) to be offered in Indonesia. It provides an integrated internal communication network for corporations. It is not yet available for retail consumers, although the company plans to expand its services in the future.
Several surveys have shown that the telecommunications sector has benefitted from the emergent stay-at-home economy. According to the Mobile Marketing Association and SurveySensum, consumers are spending more on digital services, including mobile data and home internet subscriptions. A report by Inventure Knowledge has listed media and telecommunications as sectors on the rise during the pandemic.
Dharma said the digital transformation had been pursued by companies even before the health crisis disrupted conventional business operations.
“One reason is that they want to increase their growth rapidly. Some are doing so for operational efficiency or cost savings, but many are of the view that the digital transformation is inevitable,” Dharma said, adding that companies had to adapt or risk becoming obsolete.
The pandemic had accelerated the digital transformation agenda, he noted, by pushing several trends into the mainstream and “forcing people to transform”. Those “inevitable trends” included remote work and collaboration, reliance on digital platforms and the utilization of data and analytics in decision-making.
Companies were trying to digitize their customer experience, products, services, organizations and operations, Dharma said.
On Wednesday, Telkomsel introduced another product to its #AlwaysSafeAtHome (#dirumahterusaman) campaign: Mobile Security, a data securitization service to protect companies from malware and cyber-attacks.
Dharma said the product would be especially useful for companies that had many field workers or sales agents as it prevented data from being misused or breached, a common case in many industries including banking and retail.
According to the Kaspersky Lab Bulletin in its Mobile Malware Evolution 2019 report, 80 million mobile malware attacks occur every year. A 2019 IBM Security report found that the global average cost of a data breach was US$3.92 million.