On the night of March 12, a Bogor resident who asked to be referred to as Regina lost Rp 4.5 million (US$308) after giving her banking credentials to someone claiming to be a customer service (CS) representative from Bank Negara Indonesia (BNI).
The so-called CS representative contacted Regina after she tagged BNI’s official Twitter account, @BNI, on the social media platform to complain about a problem with her mobile banking account. The person then directed Regina to a WhatsApp chat.
“Because I needed to resolve the issue fast and I was also not careful, I clicked the link they gave me and we chatted via WhatsApp,” she recalled, adding that she gave her 16-digit card number, as well as the three-digit card verification code (CVC) and a one-time password (OTP) sent to her phone.
“I was reluctant to give them my OTP, but they conv...
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