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Jakarta Post

In Indonesia, scammers use Twitter to prey on big banks’ clients

The Jakarta Post Image
A recent study by Group-IB Digital showed that as of early March, 1,600 fake Twitter accounts were impersonating Indonesia's seven largest financial institutions, putting millions of banking clients at risk. (Shutterstock/Artur Szczybylo)
Eisya A. Eloksari (The Jakarta Post)
Jakarta   ●   Wed, April 14, 2021

On the night of March 12, a Bogor resident who asked to be referred to as Regina lost Rp 4.5 million (US$308) after giving her banking credentials to someone claiming to be a customer service (CS) representative from Bank Negara Indonesia (BNI).

The so-called CS representative contacted Regina after she tagged BNI’s official Twitter account, @BNI, on the social media platform to complain about a problem with her mobile banking account. The person then directed Regina to a WhatsApp chat.

“Because I needed to resolve the issue fast and I was also not careful, I clicked the link they gave me and we chatted via WhatsApp,” she recalled, adding that she gave her 16-digit card number, as well as the three-digit card verification code (CVC) and a one-time password (OTP) sent to her phone.

“I was reluctant to give them my OTP, but they conv...

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