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Traveloka looks to profitability amid signs of recovery

The online travel and booking company is upbeat about its prospects heading into the final quarter of the year, citing a gradual recovery of demand in Indonesia's domestic tourism sector.

Eisya A. Eloksari (The Jakarta Post)
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Jakarta
Fri, October 23, 2020

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raveloka, Southeast Asia’s largest online travel startup, plans to reach profitability on signs that demand is recovering in Indonesia following the significant impacts of the COVID-19 health emergency on the tourism industry, its president has said.

Demand for travel accommodation was gradually recovering, as seen in the bookings for Indonesian hotels that had reached 75 percent of the pre-coronavirus figure, said Traveloka president Hendry Hendrawan. A positive transaction trend was also seen in its other major markets, Thailand and Vietnam, with transaction volume returning to pre-pandemic levels in Vietnam, and Thailand not far behind.

Hendry said these figures showed that the company was on the path to break even and reach profitability in the near future.

“We are in a position now to attain a stronger financial position compared to the pre-pandemic era,” he said on Tuesday at the Tech in Asia Conference, held virtually this year. 

“During COVID-19, we cut a lot of fat, we strengthened our muscle, and we are [coming] out of this crisis as a stronger company,” he continued.

The health crisis has battered Traveloka as part of the far-reaching impacts the pandemic has had on the travel industry and related industries around the world, with bookings and revenue falling almost to zero as customers cancelled flights and holiday plans.

Hendry said the company also refunded a combined total of around US$100 million for 150,000 flight tickets.

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