The Jakarta Post
A Citilink aircraft is seen at an airport. (Shutterstock/Broewnis Photo)
Garuda Indonesia's low-cost subsidiary Citilink has canceled all of its flights from and to Bali following the closure of Ngurah Rai International Airport at 3 a.m. local time on Friday.
"The suspension of Citilink Indonesia flights from and to Bali is a follow-up move to the closure of Ngurah Rai airport in Bali due to the spread of volcanic ash from Mount Agung's eruption since Thursday afternoon," said the carrier's vice president and corporate secretary Ranty Astari Rachman in a statement on Friday.
A notice to airmen (NOTAM) stating the airport's closure from 3 a.m. to 7 p.m. local time on Friday was issued by the Indonesian Flight Navigation Service Institution (LPPNPI), or AirNav Indonesia.
Citilink has vowed to reschedule or fully refund passengers without additional charges and offer rerouting options subject to administrational fees and price differences for passengers affected by the cancellations. Refunds can be requested through Citilink Indonesia customer service at the airport or by email to [email protected]
The canceled flights from and to Denpasar, Bali, include connections with the Jakarta airports of Soekarno-Hatta and Halim Perdanakusuma as well as with Bandung, Surabaya, Balikpapan and Dili. (kes)