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Toilets at Soekarno-Hatta airport poor: Survey
The Jakarta Post , Jakarta | Sun, 03/16/2008 12:07 PM | Headlines
A consumer report released Saturday showed Soekarno-Hatta International Airport’s toilets received the most complaints of eight airport facilities surveyed.
The survey, conducted by the Indonesian Consumers Organization (YLKI), showed 46 percent of the total 955 complaints on airport facilities were targeted at toilets.
The other eight were prayer rooms, sign boards, X-rays, trolleys, waiting rooms, parking lots, airport information and eating places. Complaints about prayer rooms came in second at 14 percent.
YLKI member Indah Sukmaningtyas said the complaints were received by text message (SMS), phone, fax, mail and the Internet.
YLKI announced its survey Saturday in a discussion that featured airport customers and employees among the speakers.
Airport customer Atsih said the toilets were poorly maintained.
“Airport toilets reflect the country. But toilets at Soekarno-Hatta are poorly maintained and dirty. Sometimes there’s no water, tissues or rubbish bins,” said Atsih, who works at a travel agency.
The head of Soekarno-Hatta airport, Haryanto, said operator Angkasa Pura II confirmed the findings, saying it had also received complaints about toilet facilities.
“Since we began operating the toilets in 1985, we have never renovated them due to the lack of budget. But this year, we will renovate about 100 toilets and improve their maintenance and cleaning. We will also build some toilets in the parking area. We promise,” Haryanto said.
He added the operator would also try to raise awareness among airport users.
“Many toilet users still do not know how to use the toilets correctly. We need to educate them.” (trw)
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Sulaiman (not verified) — Sat, 07/19/2008 - 8:06pm
Indonesia as a country is too cute. We are the only country that do things the "tambal sulam" way. It is just too cute. International community can't stand it but to feel very "gemes".
Gaby (not verified) — Sat, 07/19/2008 - 4:48pm
Toilets are not clean when the people in charge (in this case the airport management) do not believe that clean toilets are important. Definitely a very bad first impression when you get to Indonesia.
Other than that, many people have no idea how to clean, they just throw some water around and leave it at that. They do not use any bleach or similar products, no spongues or brushes to scrub. You often see ancient dirt on the walls or in the corners. It is simply disgusting.
Hesti (not verified) — Wed, 07/09/2008 - 8:29am
I agree that many toilet users still don't know how to use sitting toilets correctly. But if this is the only reason, case, toilets in malls should then also be considerably unclean. However, as you can see, many malls apparently are able to keep their toilets clean! So that means it is more important to increase the skills of the maintenance staff.
-root- (not verified) — Sat, 07/05/2008 - 2:36am
“Many toilet users still do not know how to use the toilets correctly. We need to educate them.”
Either educate the locals to use tissue instead of 'cebok', or introduce our 'cebok' culture to foreign visitors
budi wibowo (not verified) — Fri, 06/27/2008 - 10:36am
Cleanliness is depend on the maintenance and daily maintenance..
Renovate is not the solution, the solutions
So Maintenance is the Solution
http://www.jakartacityguides.com
Edwin Mulianto (not verified) — Fri, 06/27/2008 - 5:03am
“Since we began operating the toilets in 1985, we have never renovated them due to the lack of budget. But this year, we will renovate about 100 toilets and improve their maintenance and cleaning. We will also build some toilets in the parking area. We promise,” Haryanto said.
-What a lame argument! Budget is always available; but, the allocation is the one that makes it seem unavailable.
“Many toilet users still do not know how to use the toilets correctly. We need to educate them.”
-This is partially true. However, we do need facilities to keep the toilets clean, not only awareness.
Unknown (not verified) — Wed, 06/25/2008 - 10:10am
Since we began operating the toilets in 1985, we have never renovated them due to the lack of budget. But this year, we will renovate about 100 toilets and improve their maintenance and cleaning. We will also build some toilets in the parking area. We promise,” Haryanto said.
Mr Haryanto, there is a million rupiah as a departure fee at the international airport, and i can not figure or estimate how many departures a day!!!! i just wonder where does this money goes???
good luck...
kotadigital.com (not verified) — Mon, 06/16/2008 - 12:14pm
Its not just the toilet, i think the whole packet of soekarno hatta airport are just not meet international standard for international airport.
fed up with nonsense gov (not verified) — Thu, 06/05/2008 - 9:46pm
yeah I really didn't know what things Indonesia's gonna show for their Tourism programme this year. It's just a propagation or what??
The main entrance to Indonesia shows lack of cleaness culture..
It's time for the gov to shw their seriousness this time..
The Reader (not verified) — Thu, 06/05/2008 - 3:02pm
Out of the five major ASEAN countries' airports of Indonesia, Thailand, Malaysia, Philippines & Singapore, Sukarno Hatta ranks a distant last. There is nothing nice about the place and should be seen as an embarrassment, as this is the front door to the country.