T

he East Jakarta municipality office will become the pilot project for the implementation of the one-roof integrated service (PTSP) program, a measure to improve public services.

Governor Joko '€œJokowi'€ Widodo wants to establish a special body to handle all permit-related processes under one roof, whose legal basis is currently being discussed at the City Council.

Jokowi said that the East Jakarta municipality office had been chosen as the pilot project, as it was deemed ready compared to other municipalities.

'€œThe East Jakarta office already has the necessary infrastructure and facilities. However, a complete reform is still needed. We need to transfer authorities from all the different agencies to one unit, which can handle everything,'€ Jokowi told reporters after conducting an impromptu visit to the East Jakarta municipality office'€™s unit on Tuesday.

During the visit, Jokowi, escorted by East Jakarta mayor H.R. Krisdianto and PTSP unit chief Chusnul Chotimah, checked up on the counter and the unit office.

Jokowi criticized the lack of information provided to residents regarding permit-related processes.

'€œWe should put the information regarding the details of the permit process, including the time, fees and requirements, at the counter for the sake of transparency. We should also ensure that the process is conducted within three days as stipulated instead of five days,'€ he told his subordinates.

He pointed out the need to install representatives of relevant agencies at the unit to cut red tape.

'€œThe installment of representatives of relevant agencies at the unit would simplify the permit issuance process. The process should not take more than three days,'€ Jokowi said.

Unit chief Chusnul Chotimah admitted that the implementation of PTSP at the office, which was established last year, was not ideal at this point.

'€œRelevant agencies have not yet transferred the authorities to the unit, so our officers still need to go back and forth to deliver the documents and obtain signatures from respective agencies. We should also actively remind the agencies to expedite the process to meet the deadline,'€ she said.

Chusnul added that some of the agencies were still opening the permit issuance process counter at respective offices, '€œwhereas a gubernatorial instruction stipulates that relevant agencies should close the counter once they transfer the permit issuance process to the one-roof integrated service unit.'€

There are currently 54 types of permits at 14 agencies '€” including the small and medium enterprises agency, industry and trade agency, tourism agency and environmental agency '€” whose issuance processes have been transferred to the PTSP unit.

Jokowi said that once the PTSP draft was passed into a bylaw, the PTSP body would be established as a unit at each municipality.

'€œWe are preparing the structure, improving the facilities and so on so once the draft is endorsed we will be all set,'€ Jokowi said.

The Jakarta Investment and Promotion Agency (BPMP) established a PTSP in 2010 during the tenure of then-governor Fauzi Bowo, and claimed investment permits could be issued within 38 days.

However, investors still need at least three months following the submission of documents to get their investment permits; the agency argued that it could only handle 20 applications per day.